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For Immediate Release:
Comfort Inn and Suites in Albany/East Greenbush, New York Wins 2011 Gold Hospitality Award and Best in the Brand Award.
All Choice Hotels properties were judged based on a customer focused awards process that measured the hotel's ability to meet guest needs. The East Greenbush Comfort Inn and Suites earned these prestigious awards because it was among the top hotels in the Choice family of brands, meeting several key thresholds important to achieving guest satisfaction. First, the hotel scored high marks for cleanliness and property maintenance. Second, they maintained a low ratio of guest complaints. Third, they had no more than one "unresponsive" guest complaint on record over the last year. Fourth, the hotel met or exceeded Comfort Inn standards and fulfilled all promises of Comfort Inn to consumers. Finally, guest surveys revealed that they were much more llikely to recommend this hotel to friends and family following their stay because of the great experience they had. Only tenn percent of properties in the Choice Hotels system were awarded the exclusive Choice Gold Award this year.
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